Reminders and receipts on WhatsApp

We’re rolling out WhatsApp to select gyms. Most members read WhatsApp long before they open an email, so your reminders and receipts can reach them there, from your gym’s own WhatsApp number.

How it helps your gym

• Fewer missed payments. Members get a reminder when a payment is due and before their membership runs out.
• Less chasing at the desk. Receipts arrive straight after paying at the desk, in the Shop or at the Cafe.
• Easy questions. Members can message a number you choose.

How you’ll use it

Reminders go out on their own each day at the hour you pick, and staff can send one by hand from a member’s page. Only members who’ve agreed to WhatsApp get messages there. If WhatsApp is ever paused, members get email instead.

Getting connected

Messages go through your gym’s own WhatsApp Business account with Meta, and Meta bills the gym directly for them. Your gym follows Meta’s WhatsApp Business policies, including getting each member’s agreement first.

Verification with Meta takes a few documents and can take a while. Our team can guide you through it, from verification to your first message. Get in touch to join the beta rollout and hear how we can help your gym.