Correcting what the desk missed

Real gyms miss things. A busy class runs and nobody checks anyone in; a trainer delivers a session and mentions it that evening. A desk that only ever looks at today can’t correct a forgotten visit.

An owner or manager can record a class visit on a member’s pass up to ten days back, picking the class that actually ran that day and, if the member holds more than one, the membership it comes off. The pass pays for it rather than a fresh charge — so someone who had already paid is not billed twice — and the visit lands on the day it happened, on that day’s register. A member with no pass can have a visit recorded up to thirty days back too; that one raises a drop-in charge.

Personal-training sessions reach back thirty days. Marked one wrongly? It can be undone with a reason, the credit returns to the pack, and re-marking charges properly. On a group session only that member’s seat is affected. A class check-in can be undone from the member’s timeline in the same way: a reason, the credit back, and any unpaid drop-in charge voided.

Every late recording and every reversal is written to the audit log with the day it was for and who did it. The front desk and the kiosk stay on today throughout — these move credits and money, so they are corrections, not routine check-ins.